Indus Valley Brand Store: Pure Organically Natural Products

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to customercare2@buyindusvalley.com

How do I place an order?

Click on ‘Add to Cart’ or ‘Order Now’ > Fill in your details > Complete the payment process and your order is placed.

Does Indus Valley have any physical stores?

Yes. Indus Valley has offline stores.

Orders registered on Indus Valley website are cancellable by sending us an email on customercare2@indus-valley.com with reasons for the cancellation within 24 hours after placing the order. For timely shipping and operational reasons free cancelation after 24 hours is not available as your order would have already been processed.
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For Cancellations after Shipping Email your request to our Customer Care Team (customercare2@indus-valley.com) and do not accept the delivery of the order. Once the shipment returns to us, your order will be cancelled and the amount will be refunded minus the shipping cost. You can also WhatsApp the cancellation details to 9717123456.

How will I get a refund for my cancelled orders and how long will this process take?

In case the product has already been delivered to you and you wish to return the order—do so within 4 days after receiving the delivery. Email your Cancellation Request to our Customer Care Team (customercare2@indus-valley.com) and ship the product back to the address they will provide you. Please note that the products must reach us in an unused and undamaged state for processing your refund. Shipping costs for sending the product back to us will have to be borne by you. Once we receive the order back and verify its packaging/condition, your order will be cancelled and your amount will be refunded. COD payment refund can take up to 45 days to process

How do I know that my order is confirmed?

You will receive a confirmation email.

What modes of payment are accepted? Can I pay via online modes of transaction like PhonePe or Paytm?

You can pay via Paytm or Bank Transfer.

How would I know if the product that was earlier ‘out of stock’ is back in the store?

Check up on our website.

Do the orders placed involve any hidden surcharges?

No.

How can I return a product if it is not the one I asked for?

Please email a Return Request to our Customer Care Team (customercare2@indus-valley.com)

How do I track my package?

You can track your order in Shiprocket via google.

Which international quality standards does Indus Valley follow during processing?

Our processing plant is FDA approved and we follow ISO and GMP compliant processing. Most of our products come certified by dermatologists, or are doctor recommended. We take utmost care in sourcing our ingredients which are handpicked by dedicated farm hands from select Indian organic farms. Many of our products are also Halal Certified which is clearly mentioned in the respective packaging. Our ingredients come as certified organic by the internationally reputed USDA Organic and ECOCERT. Our herbal powders and oils that are consumable are certified as edible by FSSAI, which is again clearly mentioned in their packaging.