FAQs

Yes. Indus Valley has offline stores.

Orders registered on Indus Valley website are cancellable by sending us an email on customercare2@indus-valley.com with reasons for the cancellation within 24 hours after placing the order. For timely shipping and operational reasons free cancelation after 24 hours is not available as your order would have already been processed.
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For Cancellations after Shipping Email your request to our Customer Care Team (customercare2@indus-valley.com) and do not accept the delivery of the order. Once the shipment returns to us, your order will be cancelled and the amount will be refunded minus the shipping cost. You can also WhatsApp the cancellation details to 9717123456.

In case the product has already been delivered to you and you wish to return the order—do so within 4 days after receiving the delivery. Email your Cancellation Request to our Customer Care Team (customercare2@indus-valley.com) and ship the product back to the address they will provide you. Please note that the products must reach us in an unused and undamaged state for processing your refund. Shipping costs for sending the product back to us will have to be borne by you. Once we receive the order back and verify its packaging/condition, your order will be cancelled and your amount will be refunded. COD payment refund can take up to 45 days to process

You will receive a confirmation email.

You can pay via Paytm or Bank Transfer.

Check up on our website.

No.

Please email a Return Request to our Customer Care Team (customercare2@indus-valley.com)

You can track your order in Shiprocket via google.

Our processing plant is FDA approved and we follow ISO and GMP compliant processing. Most of our products come certified by dermatologists, or are doctor recommended. We take utmost care in sourcing our ingredients which are handpicked by dedicated farm hands from select Indian organic farms. Many of our products are also Halal Certified which is clearly mentioned in the respective packaging. Our ingredients come as certified organic by the internationally reputed USDA Organic and ECOCERT. Our herbal powders and oils that are consumable are certified as edible by FSSAI, which is again clearly mentioned in their packaging.

Yes

For this we recommend a patch test. For details on how to conduct a patch test please refer to the leaflet provided in the box.