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Delivery & Shipping Policy

INDUS VALLEY DELIVERY AND SHIPPING POLICY has an efficient supply-chain system in place. We provide cost-effective shipping to all our customers including quality packaging, re-dispatch inspections, faster on-time deliveries, and after-sales communications at different stages of shipment.

Each order we receive is processed within two 2 to 48 hours, and you hear from us as soon as our supply chain starts. We partner with the best logistical services providers to ensure that our products reach you on time.

Delivery Policy -  If the order is updated as delivered but the user has not received the order, the same has to be intimated to the customer service team via call or email within 24 hours of the delivery, wherein you will have to give us 48-72 hours to investigate with our courier service partners.


Customer Support 

All services offered by us, be it queries, replacements, returns, or cancellations are attended by us immediately in not more than two business days. Available from Monday to Saturday between 9.00 AM to 6 PM IST, you can call us at 91-9717 123456, or mail us at

Delivery Coverage

We ship our products across India and to many international destinations. International shipment is delivered through registered international courier companies and/or through international speed post. For domestic orders, we ship mainly through well-known courier companies.

Delivery Charges

We ship our products anywhere in India and all orders of Rs 500 and above qualify for free domestic shipping. A fixed shipping fee of Rs. 60 becomes chargeable if your total order value is less than Rs. 500.
We also provide COD anywhere in India. 

Estimated Delivery Time

Our estimated delivery time is usually 3 to 5 business days depending upon the location. 

Payment Methods

We accept COD and Online Payments made through Paytm/Netbanking/Credit/Debit Cards/UPI issued in India.

Credit Cards

We accept payments made via VisaCard, MasterCard, and American Express credit card.

For paying through your credit card at checkout, you will need your card number, expiry date, and the three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit Cards

We accept payments made via VisaCard, MasterCard, and Maestro debit cards.

For paying through your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), and three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is it Safe to Use my Credit/Debit Card at

All credit card and debit card payments on are processed through secure and trusted payment gateways managed by leading banks. Banks use a 3D secure password service for online transactions, providing an additional layer of security through identity verification.